Booking is easy! Simply head to our 'Book Now' page, select your preferred service type and frequency, choose a date and time that works for you, and confirm your details. You'll receive a confirmation email immediately.

You can reschedule through your customer dashboard. Navigate to 'My Bookings,' select the appointment you wish to change, and click 'Reschedule.' Please note that changes made within 24 hours of the service may incur a small fee.

To cancel, log into your account and select the booking in your dashboard. Click the 'Cancel Booking' button. We offer full refunds for cancellations made at least 24 hours in advance.

Our cleaning professionals are available 7 days a week, from 7:00 AM to 9:00 PM. Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM.

Absolutely! If you enjoyed a specific cleaner’s service, you can select them as your 'Preferred Professional' during the checkout process for your next one-off booking, provided they are available.

Yes, this is our most popular option. When you choose a Weekly or Fortnightly frequency, we automatically match you with a recurring cleaner to ensure consistency and peace of mind.

We strive to accommodate all preferences. You can specify a preference for a male or female cleaner in the 'Special Instructions' field during booking, and we will do our best to match you with a pro who fits your request.

Yes, you can edit your service details (such as adding extra rooms or specific tasks) through your dashboard up to 24 hours before your appointment. For last-minute changes, please contact our support team.

We stand by our quality guarantee. If the service wasn't completed to your satisfaction, please contact us within 24 hours with photos of the areas missed, and we will send someone back to fix it at no extra cost.

You can add entry instructions, pet details, or specific focus areas at any time via your dashboard. Just click on your upcoming booking and update the 'Notes for Cleaner' section.

Yes! Many of our cleaners offer eco-friendly/bio-product options. You can select 'Eco-friendly Products' as an add-on during the booking process to ensure only sustainable materials are used in your home.

Cleaner Central is a digital platform that connects homeowners with vetted, professional cleaners. You simply enter your details, choose a service frequency, and our system matches you with a top-rated pro in your area. You manage everything—from scheduling to payments—right through your dashboard.

Your safety is our priority. Every professional on our platform undergoes a rigorous multi-step vetting process, which includes identity verification and a comprehensive criminal background check (Police Check). We also monitor ratings and feedback after every single job to ensure high standards are maintained.

Every booking made through Cleaner Central is covered by our comprehensive liability insurance. Additionally, we offer a 100% Satisfaction Guarantee: if you aren't happy with the quality of the clean, notify us within 24 hours and we will send a pro back to make it right at no extra cost.

We offer flexibility for your busy schedule. You can cancel or reschedule any booking for free up to 24 hours before the start time. Cancellations made within 24 hours of the appointment may incur a late cancellation fee to compensate the cleaner for their lost time.

Our support team is here to help! You can reach us via the 'Live Chat' feature on our website, email us at support@cleanercentral.co.uk, or call our helpline during business hours (9:00 AM - 6:00 PM). Existing customers can also raise a support ticket directly from their booking dashboard.

The cleaners on our platform are independent professionals and local cleaning business owners. They are experienced, background-checked, and have been selected based on their proven track record of reliability and high-quality service.

A standard service includes dusting all surfaces, vacuuming and mopping floors, cleaning the kitchen (sinks, stovetops, and exterior of appliances), and a full bathroom sanitization. You can always customize your clean by adding 'Extras' like inside windows, oven cleaning, or wall washing during the booking process.

Yes, our professionals come fully equipped with all the necessary cleaning supplies and equipment (vacuum, mop, sprays, and cloths). If you have specific products you would prefer them to use on delicate surfaces, just leave a note in your booking instructions.

Yes, we do! Cleaner Central provides specialized cleaning for small to medium-sized office spaces. You can book this under our 'Commercial' tab or contact our support team for a custom quote if you require service for a large corporate building.

Our pros focus on sanitization and surface cleaning. While we are happy to tidy up and organize light items (like pillows or desk clutter), we generally do not rearrange heavy furniture or perform deep organizational tasks for safety and insurance reasons.

We use a secure, cashless payment system. You can pay via credit or debit card (Visa, Mastercard, AMEX) through our platform. Your card is only charged after the service is successfully completed, though a temporary authorization hold may be placed 24 hours prior to your booking.

To ensure the safety of our cleaners and to maintain a secure record of all transactions, we do not accept cash payments. All bookings must be paid for through our encrypted online platform.

Invoices are generated automatically for every booking. You can view, download, or print your receipts at any time by logging into your account and visiting the 'Payment History' or 'My Bookings' section.

If you believe a cancellation or rescheduling fee was applied in error, please contact our support team within 48 hours of the charge. We will review the booking logs and communication history to ensure a fair resolution.

We are incredibly sorry for the inconvenience. If your cleaner has not arrived within 30 minutes of the scheduled time, please contact our support team immediately via live chat or phone. We will contact the professional for an update or, if necessary, rebook your service for the next available slot at a discounted rate.

Your satisfaction is our priority. If the clean didn't meet our standards, please take photos of the areas of concern and contact us within 24 hours. Under our 'Satisfaction Guarantee,' we will send a professional back to reclean those specific areas at no additional cost to you.

Cleaner Central has a zero-tolerance policy for unprofessional behavior. Please report any incidents to our support team immediately with as much detail as possible. We take these reports very seriously and will conduct a full investigation, which may include removing the professional from our platform.

While we ask our pros to be punctual, traffic or public transport delays can occasionally happen. Cleaners are encouraged to notify you through the app if they are running behind. If they arrive late, they are still required to stay for the full duration of the booked service time to ensure the job is finished.